Refund and Returns Policy – Geedup Clothing Australia

At Geedup Clothing Australia, customer satisfaction is our top priority. We aim to provide a transparent, fair, and seamless shopping experience for our Australian customers. If you are not completely satisfied with your purchase, our Refund & Returns Policy details how we can assist you.

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1. Return Period & Eligibility
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* Return Window: You can request a return within 14 days from the date of delivery.
* Condition of Items: To be eligible for a return, products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
* Exclusions: Items showing signs of wear, alteration, or damage caused after delivery will not be eligible for a return or refund.

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2. How to Request a Return
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To initiate a return or exchange, please follow these steps:
1. Send an email to [email protected] with your Order Number and the reason for the return.
2. Our support team will review your request and send step-by-step return instructions along with our designated return shipping address.
3. Carefully pack your items using secure packaging to prevent damage during transit.

Note: We strongly recommend using a trackable postal/courier service as we cannot be held responsible for return items lost in transit.

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3. Refunds & Processing Time
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* Inspection: Once your returned item is received at our facility, our quality team will inspect it to verify its condition.
* Approval & Timeline: After inspection and approval, your refund will be processed back to your original payment method within 5 to 7 business days.
* Shipping Charges: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item sent by us.

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4. Item Exchanges
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If you wish to exchange an item for a different size, color, or style:
* Contact us at [email protected] before sending any items back.
* Exchanges are subject to inventory availability.
* Once your returned product is inspected and approved, your replacement item will be dispatched promptly.

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5. Defective, Damaged, or Incorrect Items
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If you receive an item that is damaged, defective, or incorrect:
* Please contact us within 48 hours of receiving your package at [email protected].
* Attach clear photos of the defect or damage along with your order details.
* Upon verification, we will arrange a free replacement or a full refund (including shipping costs) at no extra charge to you.

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6. Return Shipping Costs
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* Customer Responsibility: Customers are responsible for paying their own return shipping fees, except in cases where the item received was defective, damaged, or incorrect.
* Return shipping costs are non-refundable.

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7. Official Customer Contact Details
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For any questions, order updates, or assistance regarding our policy, please contact us directly:

* Business Name: Geedup Clothing Australia
* Physical Address: 40 Medfield Avenue, Avondale Heights VIC 3034, Australia
* Phone Number: +61 416 920 058
* Email Address: [email protected]
* Customer Support Hours: Monday to Friday (9:00 AM – 5:00 PM AEST)